I hate Sprint... but I love Apple! I heart my iPhone.

So, Sprint screwed me over again and again when I was a loyal customer to them, and I finally left.  In December one of their employees lied to me and told me my contract was up and that I could switch carriers without problem or any penalties.  When I did just that, I got a $150 bill from them.  Then they just shrugged and said that there was nothing they could do.  I was stuck with the bill.  I spoke with the employee at the store, her manager, and his manager, and even about 20 people at their customer service.  Everyone refused to do a single thing or admit that they could have possibly made a mistake.  In fact they kept blaming the mistake on me.  (I guess they never heard that the customer is always right).  I was passed around to so many people and treated like crap, that I swore that I would never ever do business with them.

Well, when I switched carriers, I bought an iPhone.  I  wasn't sure if AT&T was any better than Sprint or not, but I knew that at least Apple would stand behind their product.  Well, today, I got a message from my iPhone that it needed a repair and that it wouldn't send or receive calls.  I walked over to the new Apple store in the meatpacking district.  The greeter at the door looked at the phone and tried a couple of tricks.  When they didn't help, he sent me up to a Mac Genius at the Genius Bar.  I had to wait about 30 minutes as I didn't have an appointment.  But the very nice concierge kept me well informed about my progress on the list, squeezed me in as soon as he could, and even pulled the chair out for me when it was my turn.  AND, no questions asked, no charge, they fixed my phone.  Sprint would never have done that.  In fact, when I went to Sprint one time with a hardware problem, they looked at me and said "Oh, you don't have they insurance."  Then they wanted to charge me just to look at the phone, which was going to cost me more than a new phone, if only I would extend my contact with them.  Sneaky, Sprint!  Apple on the other hand fixed the phone and sent me on my way for free.  They even told me to come back if anything else happened and they would fix it.  I HEART APPLE.  GOOD BYE AND GOOD RIDDANCE TO SPRINT.

Here are the links to my previous I Hate Sprint Articles if you want to read the entire history!

http://www.nycstories.blog-city.com/i_still_hate_sprint.htm

http://www.nycstories.blog-city.com/sprint_pcs_still_sucks.htm

http://www.nycstories.blog-city.com/sprint_pcs_will_nickel_and_dime_you_to_death.htm

tags: sprint  apple  iphone  i hate sprint  

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